Support

I cannot sign in

Use the same method you signed up with. If you created your account with Google or Apple, tap "Continue with Google" or "Continue with Apple" rather than entering an email and password — an account created through a social provider has no password set.

If you signed up with an email address, tap "Forgot password?" on the sign-in screen and we will email you a reset link. The link is valid for one hour.

Reset emails occasionally land in spam or in a Promotions tab. If nothing arrives within ten minutes, check there before requesting another.

Identity verification

Every member verifies their identity with a government ID before they can be matched. This is what keeps Date to Marry free of fake profiles, and it is not optional.

Verification is usually decided within a few minutes. If yours has been pending for more than 24 hours, or was declined and you believe that was a mistake, email us and we will review it by hand.

Matching and my match

Date to Marry introduces you to one person at a time. You will not receive a new introduction while a current one is open, which is deliberate — the app is built for depth rather than volume.

A match becomes a conversation only when both people accept. If your match ends or you unmatch, you return to the queue and will be considered for a new introduction on the next matching run.

Your profile must be complete and your identity verified before you enter the matching pool.

Payments, billing and refunds

There is no subscription. The search fee is a one-time purchase, made the first time you accept an introduction, and it never renews. Purchases made in the app are sold and billed by Apple or Google, not by us directly, and appear in your store account: on iPhone or iPad open Settings › your name › Media & Purchases › Purchase History; on Android open the Play Store › Payments & subscriptions › Budget & history.

Payments are not switched on yet. When they are, nothing is taken automatically: you pay only if you choose to, when you accept your first introduction, after the app has shown you the price. What is charged, and what stays free, is set out in full on the payment terms.

If you paid in the app, you can ask the store for a refund: Apple at reportaproblem.apple.com, Google through the Play Store order history. If you paid on our website, or a store declines a refund you are owed under our payment terms, write to us and we make it ourselves.

Changing your mind: you have 14 days from a purchase to withdraw without giving a reason, wherever you live. Paying is your request that we begin at once; that does not take the right away. If you withdraw, you pay only for the days that had passed, and we return the rest. To withdraw, use the withdrawal page (also under Settings in the app), or write to us. The full instruction and a model form are in section 10 of the payment terms.

Safety, reporting and blocking

You can block or report any member from their profile or from your conversation, at any time, without them being told. Reports go to a human, not to an automated queue.

We act on reports of harassment, misrepresentation, or any behaviour that makes the platform unsafe, up to and including permanent removal.

If you are in immediate danger, contact your local emergency services first. Then report the account to us so we can remove it.

Your data and deleting your account

You can delete your account from inside the app: open the Me tab, then Settings › Delete account. Deletion removes your profile, photos, matches, and messages, as set out on our account deletion page.

You can also request deletion, or a copy of the personal data we hold about you, by emailing us from the address on your account. We respond to these requests within 30 days, as required under GDPR.

What we collect and why is set out in full in our Privacy Policy.